User Guide
Once TableBoss has been installed and configured on your website your customers can make reservations easily on-line in the public frontend. Customers can also cancel their reservation. Your Reservation Manager(s) can make, modify and cancel them in the frontend as registered users.
On-Line Reservations (Public)
The TableBoss Reservation Wizard leads your customer through a few easy steps to gather the following information based on your restaurant's table availability and operation schedule;
- Number of guests in the party
- Reservation Date
- Meal Service (Lunch or Dinner)
- Reservation Time
- Guest Name
- Guest Phone Number
- Guest E-Mail
- Guest Notes
TableBoss automatically selects the table that best matches the request.
If a table is not open, the customer will receive an instant notification to choose another time.
When a reservation request is satisfied, the customer receives an on screen confirmation and a confirming e-mail. The restaurant receives an e-mail notification that a reservation has been made with the details.
A configurable option can require the customer to enter a validation code, sent to their e-mail address, before the reservation is confirmed. This guarantees valid e-mail addresses and eliminates mis-directed reservations.
The Wizard can also be configured to require a secure payment transaction to complete a reservation confirmation.
Reservation Desk (Registered)
The Reservation Manager can view all reservations made on line when logged into TableBoss Reservation Desk. They can be viewed and modified either in a list format, or in the context of the table layout of the restaurant. Changing the clock on the Reservation Desk allows the Reservation Manager to inspect Table usage at any time of a meal service. Reservations can be located quickly with an easy search feature based on Name, Phone or e-mail.
Open tables are shown in a green color. Reserved tables are red. Tables that are in the process of being reserved are gray.
In addition to managing reservations made by the customer, the Reservation Manager can add and manage phone in, or walk in reservations. On line vs In house reservations are distinguishable to the Reservation Manager.
TableBoss refreshes the reservation information constantly from the database since it can be changing from multiple sources. For example on-line reservations may be occurring simultaneously and you may have more than one Reservation Manager. You could have a manager dedicated to taking call in reservations, and you may have another managing walk ins. In any case TableBoss will be working with you to optimize the seating of your guests. All managers have the latest up to date seating information. TableBoss comes with a reporting module that allows Gues and Reservation information to be quickly and easily exported to your desktop in CSV and XLS format.
The Reservation Manager can reserve tables to "block" them as needed for special events and for walk in customers. The Reservation can also override the normal restaurant days of operation by using the 'Blackout Day' feature. These days will not appear as an option to the customer making an on line reservation.
